Terms & Conditions

Last Updated: December 24, 2025

These Terms and Conditions ("Terms") govern your use of the website www.festivefrontsroccity.com (the "Site") and the purchase of pumpkin design and home delivery services (the "Services") provided by [Your Business Name] ("we," "us," or "our"). By accessing the Site, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

1. Services Description

We offer custom pumpkin selection, design (e.g., carving, painting, or arrangement), and delivery to your specified home address. Pumpkins are seasonal, natural products and may vary in size, shape, color, and availability. Designs are handmade and unique.

2. Orders and Acceptance

​

Placing an order on the Site constitutes an offer to purchase our Services.
We reserve the right to accept or reject any order at our discretion (e.g., due to availability, incorrect pricing, or suspected fraud).

An order is accepted only when we send a confirmation email and/or begin fulfillment.
Prices are as displayed on the Site and may change without notice before order confirmation. All prices include applicable taxes unless stated otherwise.

​

3. Payment

​

Payment is required in full at the time of order via the methods provided on the Site (processed securely by third-party providers).

We do not store full payment details. If payment fails, the order will not be processed.

​

4. Delivery

​

Delivery is available only to addresses within our service area (as indicated on the Site).

Estimated delivery dates/times are provided during checkout but are not guaranteed.

Risk of loss or damage to pumpkins passes to you upon delivery to your address.
Someone must be present to accept delivery, or items may be left at your doorstep at your risk (e.g., weather, theft, or animal damage).

We are not liable for delays due to weather, traffic, or other unforeseen events.

​

5. Cancellations, Returns, and Refunds

​

Orders may be canceled for a refund before we begin preparation (typically within [48 hours of placement).

Due to the perishable and custom nature of pumpkins and designs, we generally do not accept returns or offer refunds after preparation or delivery.

Exceptions may be made at our discretion for defects (e.g., damaged during our handling) if reported within [24 hours] of delivery with photos.

Refunds, if issued, will be processed to the original payment method within [7-14] days.

​

6. Product Nature and Limitations

​

Pumpkins are natural, perishable items. They may decay, rot, or attract wildlife over time, especially outdoors.

We select high-quality pumpkins, but variations are inherent. Custom designs are artistic and may not exactly match photos.

No warranties are provided beyond what is required by law. Products are provided "as is."

​

7. User Responsibilities

​

You must provide accurate delivery information (address, instructions).
You are responsible for ensuring the delivery location is safe and accessible.
Pumpkins and designs are for decorative use; we are not liable for any misuse (e.g., consumption, allergies).

​

8. Intellectual Property

​

All content on the Site (photos, designs, text) is owned by us or licensed. You may not reproduce or use it without permission.
Photos of our designs at your home may be shared by you, but commercial use requires our consent.

​

9. Limitation of Liability

​

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the Services.
Our total liability shall not exceed the amount paid for the specific order.

We are not responsible for natural decay, weather damage post-delivery, or third-party actions.

​

10. Force Majeure

We are not liable for failures due to events beyond our control (e.g., severe weather, supply shortages, pandemics).

11. Changes to Terms

We may update these Terms at any time. Changes will be posted here with a new "Last Updated" date. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of NY, USA without regard to conflict of laws principles.

13. Dispute Resolution

Any disputes shall be resolved through negotiation or, if necessary, in the courts of Monroe County, NY.

​